COVID-19 Clinic Safety Policies

 Your health means everything to us. To ensure the safety of every person who enters our clinic the following policies have been introduced in accordance with Worksafe BC guidelines.


First Level Protection (Elimination)

  • There will be a maximum of one patient allowed in the waiting room at a time.
  • Waiting room furniture has been relocated to promote physical distancing.
  • There will be a maximum of 2 practitioners and 1 office administrator on site at a time.
  • Patients must arrive no more then 5 minutes prior to their appointment and encouraged to complete any required forms ahead of time. 
  • Patients must attend their appointment alone, unless the patient requires assistance, in which case, only one parent, guardian or support person may accompany them. 
  • All reading materials and water dispenser have been removed from the waiting room.


Second Level Protection (Engineering Controls)

  • A physical glass barrier (sneeze guard) has been installed to separate the office administrator from patients entering and existing the clinic.


Third Level Protection (Administrative Controls)

  • Patients will be screened prior to entering the clinic.
  • Patients will be asked to reschedule their visit if they become sick, are placed in self-isolation, or have travelled out of the country within the last 14 days. No cancellation fees will be charged during this time.
  • A hand sanitizing station has been provided at the clinic entrance. Patients are required to sanitize hands upon entering and existing the clinic.
  • The point of sale machine will be sanitized after each use with disinfectant.
  • The washroom keys will be sanitized after each use with disinfectant.
  • All common area touch points will be sanitized regularly throughout the day.
  • The front door will remain open, to eliminate a common touch point (door handle) for patients entering and exiting the clinic.


Fourth Level Protection (Personal Protective Equipment – (PPE))

  • Personal Protective Equipment, including non-medical grade masks, will be available for patients to use during their visit.
  • Practitioners will be using medical grade masks and following routine practices and risk-assessment.
  • Administrative staff will be using non-medical grade masks, and maintaining physical distance from patients.


Your cooperation during this transition is greatly appreciated.